Hostal San Telmo - Cala Mayor – Palma de Mallorca
Reception hours: from 9.30 to 18.00h and from 20:00 to 22:30h.

General Booking Terms

General Booking Terms and Conditions

Making a booking through the web page www.hostalsantelmo.com involves the express acceptance on the part of the customer of each and every general condition, which are considered an integral part of the booking in accordance with the specific legislation in force.

Methods of payment

Mastercard and Visa accepted as methods of payment. To pay by card at the property has a cost of 1% (commission card).

Bookings and refunds

When a booking is made, it is done by a secure card (Visa or Mastercard) payment of a deposit , whose amount is indicated on the booking engine. A booking is not considered firm until this deposit has been paid. The rest of the payment must be made at the beginning of the provision of the service, otherwise the booking is considered to be cancelled according to the conditions detailed in the cancellation section.

If you pay the deposit, the rest of the bill or the cancellation of the booking by card (Visa, Mastercard or Maestro), you will have to pay a comission of 1% for each operation that you do it.

Customers will receive details of their bookings by e-mail, and all associated information.

The transaction will be carried out in EUROS, no matter what the origin of the customer.

Prepayment

The first night will be charged on the day of booking (+1% commission to pay by card).  But from June until September,  the first two nights will be charged on the day of booking (+1% commission to pay by card).

Refundable deposit depending on the cancellation policy.

Included with the booking

The services detailed according to the booking conditions stipulated at the time of making the booking.

Not included/ Included

  • Breakfast not included in the price.
  • V.A.T.  included in the price.
  • Tourism fee non included in the price.

 

Customer´s responsabilities

On making the booking, the customer is fully and exclusively responsible for the accuracy of all the information that has to be given. If it proves to be incorrect, this could lead to the cancellation of the booking.

Changes

The changes involving a reduction in the number of nights reserved may be subject to cancellation commisions.

The changes involving an increase in the number of nights reserved will be subject to availability. In such a case, the price will be amended proportionally.

Cancellations

Customers may cancel the services requested or contracted at any time, with the right to the return of any amount they might have paid as an advance deposit, but they will have to compensate the tourist establishment they have booked under the conditions described below:
Cancellation of the booking confers the right to retain, by way of compensation, a maximum of the following percentage of the deposit required:

– 5% of the amount of the deposit when the cancellation is made more than thirty days before the date fixed for occupying the accommodation

– 50% of the amount of the deposit when it is made fewer than thirty days but more than seven days in advance.

– 100% of the amount of the deposit when it is made seven days in advance or fewer.

The date to make the cancellations depends of the time and the date where the hostel is situated and it not depends of your residence country.

Responsibility for the booking system: www.hostalsantelmo.com

The booking system is the responsibility of the Hostal San Telmo, with financial identification number 40.904.298-V and headquarters at Carrer Antoni Gelabert, 4 07015 CALA MAYOR (Mallorca), Balearic Islands, Spain

Tel:(+0034) 971 400464, e-Mail: info@hostalsantelmo.com

Website: http://www.hostalsantelmo.com