Privacy Policy

We wish to inform you that our website is to information about our services and to enable you to make a reservation in our establishments.

We would therefore like to inform you of the Privacy Policy applicable to the processing of personal data collected through this website. We reserve the right to modify this Policy to adapt it to new legislation, criteria laid down in case-law, industry practices, or the interests of the organisation.

Any modification to the Policy will be announced on the website in good time to keep you fully aware of its content.

Data Controller

Maria del Mar Alanya Serra

Address: Antoni Gelabert Street, 4 – 07105 – Palma of Majorca – Balearic Islands

Contact: [email protected]

Telephone: +34 971400464

Policy Reach

When you access and use this website or use any other media which implies the use of personal data you commit to accept this Privacy Policy as well as the provisions contained in the Legal Conditions and Cookie Policy.

We provide you all the necessary information so that, once you have filled in your personal data, you can easily access the Privacy Policy and any other relevant information concerning Data Protection.

Purpose of Processing

The purpose of data processing is to manage reservations and those services that users request or make use of; when the data are required, users will be informed of the precise purpose for which they are collected and of the specific conditions that may affect them.

If you voluntarily provide us with additional information related to your preferences, these data will be processed in order to provide a personalised service that matches your customer profile. If you do not agree with this, please do not provide additional information.

When data are collected, you will be notified as to whether they are voluntary or obligatory. If you refuse to provide obligatory data, the service for which the data were requested will not be provided or will be impossible to access. The data that will be processed when you book our services are grouped as follows:

  • Identifying data: name, surnames.
  • Contact information: postal address, mobile phone, email address.
  • Preferences.
  • Credit card details, required to pay or guarantee payment of the reservation, and to pay for the stay or related services.
Retention Period

The personal data provided will be stored for the time required to manage your reservation request. After that, they will be stored for the time required to comply with legal obligations or for the time that a judge or court may require.

Legal Basis

The legal basis for processing will depend on your request. Thus, when related to management of the reservation, it will be based on the existing contractual relationship.

Under no circumstances will we pass your data onto third parties without previously informing you and requesting your permission to do so.

The collection of your personal data is compulsory in order for us to be able to contact you and respond to your request. Failure to provide the personal information requested or to accept the present privacy policy will result in you being unable to subscribe and we will be unable to process your requests.


Who do we transfer your data to?

  1. Relevant public authorities, the Inland Revenue, State Security Departments, Judges and Tribunals, when Hostal San Telmo has the legal obligation to do so.
  2. In addition, Hostal San Telmo partners with some third-party service providers who have access to your personal information and who process the data mentioned in the name of and on behalf of Hostal San Telmo as a result of their provision of services.

Under no circumstances will your personal data be shared with third-parties without having previously obtained your consent to do so, unless providing your data is necessary in order to maintain our relationship with you, as well as in cases as listed in the data protection regulations which are valid at the time.

User´s rights

You may exercise the right of access, rectification, cancellation, portability, deletion or, where appropriate, objection. To do so, you may contact Angel Pascual Alaña Benavent in Antoni Gelaber Street, 4 – 07105 – Palma of Majorca – Balearic Islands, specifying the right that you wish to exercise, accompanied by an identification document (ID, Passport…). If acting through a legal or voluntary representative, they must also provide a document proving representation and proof of identity. Or you may contact the data protection officer at [email protected]

If you believe that your data protection rights have been breached, you may contact the Spanish Data Protection Agency (


The personal data which may be collected will be used with absolute confidentiality, and we commit to keep it secret and guarantee our duty to store it using all methods necessary to avoid its alteration, loss and unauthorised treatment or access, in accordance with what is set out in the applicable legislation.


The user will be held solely responsible if they fill in any forms using information which is false, inaccurate, incomplete or out-of-date.


Our website uses ‘cookies’ to collect information on the way in which the Website is used. If you would like to obtain more detailed information on how Hostal San Telmo, please read our Cookies Policy


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